Refund Policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.

Renewals are also covered: if you are charged for a new month and no longer want the service, contact us within 30 days of that charge and we will refund it.

Refunds are processed by our payment provider and reseller, Paddle, which acts as Merchant of Record for all our orders. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• email us at support@ozwaone.app and we will arrange it with Paddle on your behalf.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

You can cancel at any time from the billing section in your account settings. After cancelling you keep access until the end of the period you have already paid for, and you will not be billed again.

For more detail on payments and billing, see Paddle's Refund Policy and our Terms & Conditions.